You can cancel the order before the order status is out for delivery and claim for refund. Once the order is out of delivery you may return the order. Any costs incurred by Company in this respect shall be borne by you. 

You shall be solely responsible for providing the correct delivery details, including Name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. We shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).    

if any product delivery is delayed or is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), we shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by Company in this respect shall be borne by you.

That while we makes best endeavors to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, we does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of us such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, the location provided by the customer(s), the customer(s) being unresponsive on call, delivery partner(s) facing any on-ground challenges (including any issues with their delivery vehicles, society providing entry to them without any hassles or delays) etc.

The order will ordinarily be delivered when a person is able to receive the order at the address provided by you. You shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from us in case of any loss/damage to/deficiency in any products/Service. You expressly disclaim us from all the liabilities which may arise by virtue of the order being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the products.

That in case of cash on delivery orders placed through your account (whether for delivery to your own address or some other/ someone else’s address), it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners). We shall not be liable for any discrepancy in this respect.

You shall be responsible for verifying that the article delivered matches the bill at the time of delivery. Any discrepancies not reported at the time of delivery will be considered as accepted by the you.

That transactions through the Greeny Basket Platform may be subject to delivery charges, handling charges, convenience charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges or such other fees/charges as may be levied from time to time (“Service Charges”). You shall be informed of such Service Charges prior to placing your order on the Greeny Basket Platform at the stage of check-out. By placing the order, you agree to pay for such Service Charges. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time. 

We may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback that it may decide at its discretion. We reserve the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.

That before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Greeny Basket Platform, you agree to be bound by the conditions of sale included in the item’s description without exception.